Terms & Conditions

Effective Date: March 23, 2026
Last Updated: March 23, 2026

These Terms & Conditions (“Terms”) govern your use of the Baked by Olivia website and services. By visiting this website, submitting a form, placing an order request, or otherwise using this site, you agree to these Terms. This website is owned and operated by Baked by Olivia, located in Lodi, California. Wix notes that a terms page should identify the website owner, describe what the website offers, and make clear that the terms are binding on users.

1. What This Website Offers

Baked by Olivia provides information about homemade baked goods and desserts, including cookies, kakesicles, cake pucks, cinnamon rolls, seasonal specials, treat subscriptions, and event dessert requests. This website also allows visitors to submit order forms, event requests, and contact inquiries. Wix specifically advises that terms should reflect the actual nature of the site and services offered.

2. Order Requests and Availability

Submitting a form through this website does not guarantee that an order has been accepted. All orders are subject to availability, scheduling, and confirmation by Baked by Olivia. Orders are not considered confirmed until you receive follow-up confirmation and any required payment instructions. This kind of order-specific clarification is part of tailoring terms to the actual services offered on the site.

3. Pricing and Menu Changes

Menu items, package options, pricing, availability, flavors, and pickup dates may change at any time without notice. Seasonal items and specialty offerings may be limited and may sell out. Because this site is used to present offerings and collect requests, it is appropriate for the terms to explain that offerings may change.

4. Payments

If payment is required for an order, payment instructions will be provided after your request is reviewed and confirmed. Orders may not be finalized until payment is received. If payment is not completed within the stated time, Baked by Olivia may cancel the order request and release the date, menu item, or quantity to other customers. Terms for a site offering products are expected to define the relationship between the site owner and customers, including transaction-related expectations.

5. Pickup Policy

Customers are responsible for picking up orders during the agreed pickup window unless another arrangement has been approved in advance. If an order is not picked up during the agreed time, it may not be eligible for refund, replacement, or credit. Terms on an ecommerce-style site are commonly used to set these customer obligations.

6. Refunds and Cancellations

Because Baked by Olivia products are handmade and perishable, all sales are generally final. Cancellation, refund, credit, and order-issue questions are governed by the Refund Policy, which is incorporated into these Terms by reference. Please review that page for full details. Keeping a separate refund policy while also referencing it in the broader terms is consistent with Wix’s guidance that legal notices may be published as separate site pages.

7. Event Desserts and Custom Requests

Event dessert requests, package requests, and custom-style orders require additional planning, scheduling, and confirmation. Submission of an event form is a request only and does not reserve a date unless and until Baked by Olivia confirms availability. Final details, quantities, themes, and pricing may be discussed after the form is submitted. Wix notes that terms should be customized to the specific services the site provides, which is especially important for request-based offerings like these.

8. Product Variations and Handmade Items

Because products are handmade, slight variations in decoration, drizzle, color, shape, or appearance may occur. These natural variations do not qualify as defects. This kind of clarification fits the purpose of terms and conditions, which define the relationship and expectations between the site owner and customers.

9. Allergies and Ingredient Awareness

Baked by Olivia products may contain or come into contact with common allergens, including but not limited to wheat, dairy, eggs, peanuts, tree nuts, soy, and chocolate products. Customers are responsible for reviewing ingredient information and communicating allergy concerns before confirming an order. Website and marketing claims should also be truthful and not misleading, a principle the FTC applies broadly to advertising and product claims.

10. Website Content

All text, photos, branding, logos, graphics, and website content on this site are owned by Baked by Olivia unless otherwise stated and may not be copied, reused, or distributed without permission. Wix states that users own materials created in their Wix account, while also noting that legal protection questions may require professional advice.

11. Acceptable Use

You agree not to misuse this website, interfere with its operation, submit false information, attempt unauthorized access, or use the website for unlawful purposes. Terms and conditions are intended to define the legal boundaries governing use of the website by visitors.

12. Reviews and Feedback

If you leave a review, comment, or other feedback about Baked by Olivia, you may not post unlawful, threatening, abusive, or misleading content. However, nothing in these Terms is intended to prevent or penalize honest customer reviews. The FTC explains that the Consumer Review Fairness Act makes it illegal for companies to use standardized contract terms that prohibit or punish honest reviews.

13. Privacy

Your use of this website is also subject to our Privacy Policy. Wix explains that website owners should have a privacy policy describing how visitor and customer data is collected, used, and managed, and California requires certain website privacy disclosures for operators that collect personal information.

14. Accessibility

Baked by Olivia is committed to improving website accessibility and usability for all visitors. Please review our Accessibility Statement for more information or to contact us about an accessibility issue. Wix provides site owners with separate legal-notice style pages for policies like these.

15. Limitation of Liability

To the fullest extent permitted by law, Baked by Olivia is not liable for indirect, incidental, special, or consequential damages arising out of your use of this website or your purchase or request of products through it. The purpose of terms and conditions is, in part, to define the legal relationship between site owners and visitors and help protect the owner from legal exposure, though Wix notes this can vary by jurisdiction and legal advice may be appropriate.

16. Changes to These Terms

We may update these Terms from time to time. Any updates will be posted on this page with a revised effective or last updated date. Wix’s general guidance for legal notices supports publishing and maintaining these terms as site content controlled by the website owner.

17. Contact Information

If you have questions about these Terms, please contact:

Baked by Olivia
Lodi, California
Email: bakedbyolivia.kitchen@gmail.com
Website: bakedbyolivia.com